AI Agency Institute ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website (the "Website") or use our AI-powered services ("Services"). By accessing and using our Website and Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information from you in several ways, including:

a. Personal Information

When you create an account, sign up for our services, or contact us, we may collect personal details such as:

• Name
• Email address
• Phone number
• Business name
• Billing and payment information

b. Usage Data

We may collect information about how you access and interact with our Website, including:

• IP address
• Browser type and version
• Device information
• Pages visited on our Website
• Time spent on each page
• Referring URL

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect data on user interactions with our Website. These technologies allow us to remember your preferences and improve your user experience. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect in the following ways:

• To Provide Services: To process your requests, manage your account, and deliver the Services you have signed up for.
• To Communicate: To send transactional emails, such as account confirmations, updates about our Services, and customer support responses.
• To Improve Our Website and Services: To analyze usage trends, optimize the functionality of the Website, and personalize your experience.
• For Marketing and Promotions: To send you promotional material, updates, or offers that may be of interest to you. You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with trusted third-party vendors who assist in providing our Services (e.g., payment processors, customer support platforms, etc.).
• Legal Requirements: We may disclose your information if required by law or in response to legal processes (e.g., court orders, subpoenas).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You can request corrections to any inaccuracies in your personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal obligations.
• Opt-Out of Marketing Communications: You can opt-out of receiving promotional communications by following the unsubscribe link in emails or contacting us directly.
• Data Portability: In some cases, you may request to receive a copy of your data in a machine-readable format.

To exercise your rights, please contact us using the details below.

6. Children's Privacy

Our Website and Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete that information as soon as possible.

7. International Data Transfers

As a company based in Australia, your personal information may be transferred to and stored in servers located outside of your country. By using our Services, you consent to the transfer of your data to countries with different data protection laws than your country of residence.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

By using our Website and Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described.

These Terms and Conditions ("Terms") govern your use of the AI Agency Institute ("AAI", "we", "us", "our") services, including the 6 Figure AI Agency Program and related educational materials. By enrolling in our programs or using our services, you agree to be bound by these Terms.

1. About These Terms

Company Details:

• Business Name: AI Agency Institute
• ABN: 92 697 664 627
• Email: [email protected]

2. Services Provided

AAI provides educational and training services related to establishing and operating AI consulting agencies, including but not limited to:

• Online courses and training materials
• Community access and networking events
• Email support services

3. Enrolment and Payment

3.1 Enrolment

• Enrolment is confirmed upon payment of the program fee.
• You must be 18 years or older to enrol.
• You must provide accurate and complete information during registration.

3.2 Payment Terms

• Full payment is required unless payment plan arrangements have been made.
• All prices are in Australian Dollars (AUD) and include GST where applicable.
• Payment can be made via credit card, bank transfer, or other approved methods.
• Payment plans, where offered, must be honoured according to the agreed schedule.

3.3 Refunds

• Refunds are available within 14 days of purchase if less than 20% of the course content has been accessed.
• No refunds are available after 14 days or if more than 20% of content has been accessed.
• Refund requests must be submitted in writing to [email protected].
• Processing may take 7-14 business days.

4. Access and Usage

4.1 License to Use

• You receive a non-exclusive, non-transferable license to access and use the educational materials.
• Access is for your personal use only and cannot be shared, distributed, or resold.
• Lifetime access applies to the core course materials.

4.2 Account Security

• You are responsible for maintaining the confidentiality of your login credentials.
• You must notify us immediately of any unauthorized use of your account.
• AAI is not liable for losses resulting from unauthorised account access.

5. Intellectual Property

5.1 Our Content

• All course materials, videos, documents, and other content are owned by AAI or our licensors.
• You may not copy, distribute, modify, or create derivative works from our content.
• You may not record, screenshot, or otherwise capture live sessions without express permission.

5.2 Your Content

• You retain ownership of any content you create or submit.
• By sharing content in our community or sessions, you grant AAI a license to use it for educational purposes.

6. Community Guidelines and Conduct

6.1 Acceptable Use

• Treat all members and AAI team with respect and professionalism.
• No harassment, discrimination, or inappropriate behavior.
• No spam, self-promotion, or off-topic content in community spaces.
• No sharing of copyrighted materials without permission.

6.2 Consequences

• Violation of community guidelines may result in warning, suspension, or permanent removal.
• No refunds will be provided for removal due to misconduct.

7. Disclaimers and Limitations

7.1 Educational Purpose

• Our programs are for educational purposes only.
• Content is based on general principles and may not suit every situation.
• You should seek independent professional advice for your specific circumstances.

7.2 No Guarantees

• We do not guarantee specific business outcomes, income levels, or client acquisition.
• Success depends on various factors including your effort, market conditions, and business acumen.
• Testimonials and case studies represent individual experiences and may not be typical.

7.3 Business and Legal Compliance

• You are responsible for complying with all applicable laws and regulations.
• We do not provide legal, tax, or business registration advice.
• You must obtain necessary licenses, permits, and insurance for your business.

7.4 Technology Disclaimer

• AI technology is rapidly evolving; information may become outdated.
• We are not responsible for changes in AI platforms, tools, or regulations.
• Technical issues may occasionally affect access to materials or sessions.

8. Limitation of Liability

To the maximum extent permitted by Australian law:

• AAI's total liability is limited to the amount you paid for the program.
• We are not liable for indirect, consequential, or special damages.
• We are not liable for loss of profits, data, or business opportunities.
• Nothing in these Terms excludes rights under Australian Consumer Law that cannot be excluded.

9. Privacy and Data Protection

9.1 Information Collection

• We collect personal information necessary to provide our services.
• Information may include name, email, payment details, and usage data.
• We comply with the Australian Privacy Principles under the Privacy Act 1988.

9.2 Information Use

• Personal information is used to deliver services, process payments, and communicate with you.
• We may use information for marketing purposes (you can opt-out at any time).
• We do not sell personal information to third parties.

9.3 Data Security

• We implement reasonable security measures to protect your information.
• No system is 100% secure; you use our services at your own risk.

10. Termination

10.1 By You

• You may cancel your enrollment subject to our refund policy.
• Cancellation does not relieve you of payment obligations already incurred.

10.2 By Us

• We may terminate your access for breach of these Terms.
• We may discontinue services with reasonable notice.
• Upon termination, your right to access materials ceases immediately.

11. Australian Consumer Law

11.1 Consumer Guarantees

• Our services come with guarantees that cannot be excluded under Australian Consumer Law.
• If services fail to meet consumer guarantees, you may be entitled to remedy.

11.2 Competition and Consumer Act

• We comply with the Competition and Consumer Act 2010.
• We do not engage in misleading or deceptive conduct.

12. Dispute Resolution

12.1 Internal Resolution

• Contact us first to resolve any disputes: [email protected].
• We will make reasonable efforts to resolve complaints within 30 days.

12.2 External Resolution

• Unresolved disputes may be referred to relevant consumer protection agencies.
• You may also seek resolution through Australian courts.

13. General Provisions

13.1 Governing Law

• These Terms are governed by the laws of New South Wales, Australia.
• Australian courts have exclusive jurisdiction over disputes.

13.2 Modifications

• We may update these Terms with reasonable notice.
• Continued use constitutes acceptance of modified Terms.

13.3 Severability

• If any provision is invalid, the remainder of these Terms remain in effect.

13.4 Assignment

• You cannot assign your rights under these Terms.
• We may assign our rights with reasonable notice.

13.5 Entire Agreement

• These Terms constitute the entire agreement between parties.
• They supersede all previous agreements and representations.

14. Contact Information

For questions about these Terms or our services:

Last Updated: 1/5/2025